Top Co-op Issues 2018 Comments and Action Items

Nora Russell

As noted in the first post on this topic, Top Co-op Issues 2018 surveyed CEOs, board members, managers, and academics across Canada to obtain a snapshot of the most pressing concerns facing co-operative organizations today. This post will discuss some of the many action items suggested by respondents. Although they provided clear advice on all twenty themes, we will focus here on the top six. Continue reading

Co-ops and Universities: Seeking the Elusive Partnership

Part 1: The Case for Partnership

Brett Fairbairn, with Nora Russell

Co-operatives are community-based associations and enterprises accountable to their members and typically competing in markets for goods and services. Based on self-help, autonomy, and ages-old ways of working together, they improve the well-being of their members, foster values such as equity and inclusion, and strengthen communities.

Universities are among the oldest institutions in society, operating under deeply entrenched norms of self-governance and autonomy. They create knowledge for society, foster critical thinking and citizenship, and reproduce leadership and professions from generation to generation.

If a good partnership is one where the partners bring different strengths and characteristics to a common project, then universities and co-operatives have the makings of a great partnership. But partners have to find the right ways of working with each other, and this is more complicated than it might appear. Continue reading

Banking on the Upsell: Lessons for Credit Unions

Dionne Pohler

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Across Canada and the United States, major banks are facing public scrutiny after media reports that employees feel intense pressure to mislead customers in order to meet unrealistic sales targets and avoid losing their jobs. Is this an opportunity for credit unions to show that they treat their members — their customers — differently? Continue reading

Member Representation

Brett Fairbairn and Murray Fulton

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In our Two-Hats post, we argue that directors of a second-tier co-operative must put the interests of that organization first when they are actively engaged with the board. This, in turn, means they cannot act as a “representative” of their first-tier organization while sitting on a second-tier board. But, if this is the case, where does representation occur?

Continue reading